Terms of Service

hello.study is an educational application that teaches students in grades 5–10 how to study — including skills like finding what matters, retrieving from memory, spacing out review, and checking their own understanding. Students build these skills through short daily practice rounds guided by a parent account.

By creating an account or using hello.study, you agree to these Terms of Service. If you do not agree, please do not use the service.

hello.study (“we,” “us,” “our”) provides this service as an individually operated web application.

Parent accounts. You must be at least 18 years of age and a parent or legal guardian of any student profile you create. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Student profiles. Student profiles are created by and remain under the control of the parent account holder. Students access the service using a device and a PIN set by the parent. Students do not create independent accounts and are not required to provide an email address or contact information.

Accurate information. You agree to provide accurate information when creating your account and to keep it up to date.

hello.study offers the following subscription plans:

English subject: included with Plus and Family plans at no extra charge. Free plan covers Math only.

All prices are in US dollars unless otherwise stated at checkout. Paid plans are billed through our payment processor on a recurring basis. You authorise that recurring charge when you subscribe.

Price changes.We will give you at least 30 days' advance notice of any price increase, sent to your account email address. Continued use after the effective date of the new price constitutes your acceptance of the change.

You agree to use hello.study only for its intended educational purpose. You agree not to:

• Attempt to gain unauthorised access to any part of the service or another user's account
• Scrape, copy, or redistribute question content or any part of the question bank
• Reverse-engineer, decompile, or attempt to extract source code
• Use the service in any way that violates applicable law
• Submit false or misleading problem reports

All content on hello.study — including the question bank, instructional copy, design, and software — is owned by hello.study or its licensors and is protected by copyright and other intellectual property laws.

Your use of the service grants you a limited, personal, non-transferable licence to access and use hello.study for its intended educational purpose. No other rights are granted.

Student learning activity data (answers submitted, progress records) is associated with your account and remains yours. We use it solely to operate and improve the service as described in our Privacy Policy.

hello.study is an educational support tool designed to help students build study habits. It is not a tutoring service, an academic institution, or a guarantee of specific academic outcomes. We make no representation that use of the service will improve grades, test scores, or any other measurable academic result.

The service is provided “as is” and “as available.” We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by applicable law, hello.study and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to the service shall not exceed the amount you paid us in the twelve months before the claim arose, or $10 USD if you have not made any payments.

By you. You may close your account at any time from account settings or by contacting support. Closing your account cancels any active subscription at the end of the current billing period (see our Refund Policy) and permanently deletes all associated student profiles and learning records.

By us. We may suspend or terminate your access if you violate these Terms, if required by law, or if your account is inactive for an extended period. We will give reasonable notice where practicable.

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the service shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada. If you are a consumer, nothing in this section limits any rights you may have under applicable consumer protection laws in your jurisdiction.

We may update these Terms as the service evolves. Material changes will be communicated to your account email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at [email protected].